Contributed Articles

Believe in A.I.: Will You Pray for a Chatbot?

ANDRE TORALES PechaKucha Presentation Automation and Artificial Intelligence are defying the status quo making us rethink our jobs, our relations and, philosophically, our lives purpose. This emerging trend will affect every aspect of our lives: economically, cultural and socially speaking. If you think that Ethnographic Research is a safe harbor from all these changes, because it is so human and qualitative, you may be wrong. In this Pecha-Kucha, I want to share a story that I, as a researcher, in face of users’ pain points bigger than which button to click on an App, thought about products and services to help people using design thinking. During this side-quest, I’ve faced a lot of challenges and found the answer in developing a chatbot, characterized as a Virtual God, to help people and give advice for better lives. People would tell their problems to a chatbot? People would rely on the chatbot, powered by artificial intelligence, advice, and readings? People would truly believe in the chatbot to make their wishes come...