Do You See What I See?: Mobile Labs Enrich Ethnographic Nuancing
by APARNA RAY, DINA MEHTA & STUART HENSHALL, Convo We find our clients constantly look for deeper meaning and nuanced user insights to help them innovate, stay ahead and rise to the challenges of business. At the same time, cross-functional teams within the organization want research to throw light on their focal paths. Add to this the ever-increasing role of technology and digitization in the lives of users, real-time play and social media engagement, and you have a heady mix that calls for new approaches and tools for ethnographic research. “The relations between social life and its analysis are changing in the context of digitization… the means by which social life is performed and the devices through which it is recorded, observed and interpreted are increasingly the same or similar. Among many other things, this makes possible different ways of deploying social technologies in social and cultural research.” (Noortje Marres, What is Digital Sociology? CISP Online, 21 January 2013) Over the last few years, we...