The COVID-19 pandemic changed many healthcare companies' priorities and dramatically accelerated the drive towards increasingly virtual health care. Grand Rounds Health*, a healthcare startup, decided the time is now to launch its virtual primary care offering. It was assumed that a rural, lower-socioeconomic population would be more eager for, and best served by, virtual primary care, given their greater geographic distance from clinicians and other assumed access deficits. However, ethnographic research revealed that it was the urban, higher-socioeconomic population who both reported far more favorable experiences with remote care and more eager anticipation of virtual primary care. This is partly due to different technological experiences and ecosystems, but more directly due to differing trust in and agency with institutionalized health care. Ultimately, this case study reminds researchers that our experiences are shaped and limited by our social positions, and that we cannot...
by ARVIND VENKATARAMANI, EPIC2016 PechaKucha Panel Lead
Even in a heterodox community such as EPIC, ‘Papers’ can feel like a forbidding mechanism for generating knowledge and exchanging ideas. To those not accustomed to, or comfortable with, thinking verbally (and verbosely) EPIC Papers are an odd ‘Other’, and almost never experienced directly.
Sometimes you just need to say things simply, quickly. This is why I love PechaKucha at EPIC. We’re all interesting people, but we don’t all speak the same way. Some of us do smarts without the words.
PechaKuchas aren’t Papers-lite; they’re light dancing with ideas. Less a dressy formal waltz, more a bhangra – improvised, welcoming, perhaps even a little unrefined. But, hey, bhangra is fun, right?
I want to show you how PechaKuchas work here in EPIC. And how they are actually much easier to put together than you might think. I hope that encourages you to dig a bit into your own experiences, and find things to share.
If you haven’t cottoned on already, this is a PechaKucha...
ARVIND VENKATARAMANI and CHRISTOPHER AVERY
Ethnographic and other related practices in industry focus - for a variety of historical reasons - primarily on studying the experiences of individuals/institutions as consumers/users. We suggest that this framing limits our work to descriptive forms of knowledge, and renders invisible larger social and institutional changes that nevertheless have an impact on the domains we study, and whose invisibility curtails the forms of innovation we can support. While a variety of practitioners are indeed broadening the range and scope of their work, we contend that for this expansion to succeed sustainably in our community it must also incorporate a discourse on values, and engage with other forms of knowing outside the frame of consumers and users, by encompassing context and engaging in a values discourse....