AUTUMN FOSTER

Contributed Articles

Design & White Supremacy Culture: A Call and Response

AUTUMN SANDERS FOSTER, Chair Quire Consulting NANCY DOUYON Douyon Signature Labs ANGELA GIST-MACKEY University of Kansas WILLIAM LEZ HENRY University of West London MELINDA WEEKES-LAIDLOW Weekes in Advance Enterprises Within the growing global discourse around race, whiteness, and racial injustice lies a call to address the ways systemic racism and normalized whiteness continue to shape our work. Many organizations have issued formal statements but struggle to identify and implement meaningful next steps. Through this panel, we will discuss how change works in concert with or opposition to dominant norms, values, and culture in our research and our organizations. Panelists Autumn Sanders Foster has worked with Fortune 500 companies, start-ups and non-profits, helping them grow their businesses by understanding their customers. She launched Quire Consulting in 2017 to provide clients access to qualitative research and design strategy that brings real people into the center of the design process. She leads...

Representation & Representative-ness

Moderator: DONNA LANCLOS, Anodyne Anthropology LLC Panelists: AUTUMN SANDERS FOSTER, Founder, Quire Consulting AMBER HAMPTON GREENE, Experience Research & Service Design, Cityblock Health JORDAN KRAEMER, Research Associate, Implosion Labs, LLC RUCHIKA MUCHHALA, Consultant/Filmmaker, Third Kulture Media Ethnographers take pride in representing people’s voices with fidelity, empathy, and deep contextual understanding. But our work can end up reinforcing a distinction between people who “have experience” that we study for insights and people who “have expertise” to use, shape, and monetize that experience. We’ll tackle a range of core questions: As organizations increasingly value representations of “user” or “customer” experience, what responsibilities come with this role? To what extent are we confronting the ways that the anthropologist on the project gets used to distancing people from their own expertise about their everyday lives? When we present our research and recommendations to clients...