CHRISTINE WOLF

Contributed Articles

“Understanding the World through Engagement”: Jeanette Blomberg, A Profile

EPIC Profiles Series by CHRISTINE T. WOLF, IBM Research How can risk-taking propel an ethnographic career? Just ask Jeanette Blomberg, who is no stranger to professional risk-taking. Her career journey, including major contributions at foundational tech giants in Silicon Valley, has centered on making participation in various forms core to ethnographic work. Jeanette is Principal Researcher at IBM Research – Almaden Research Center (ARC), where she has been for 13 years. Previously, she was Director of Experience Modeling at Sapient, Professor at the Blekinge Institute of Technology in Sweden, and founding member of the Work Practice and Technology group at Xerox – PARC (Palo Alto Research Center). I’ve gotten to know Jeanette over the past year, working as an intern and student researcher in the area of work practice analytics under her guidance at IBM. We set aside time to discuss her professional experiences on the occasion of her recent induction into IBM’s Academy of Technology, a high honor within the corporation...

The Enterprise, On the Go: Exploring Mobile Work Practices at IBM

by CHRISTINE T. WOLF, IBM Research From conference rooms to conference calls, from our homey desk at the office to a hotel room across the world, people are working “on the go” in various ways. Mobile devices make many of these forms of mobile work possible. From the early days of the personal laptop, to the revolutionary Blackberrys and PDAs, to today’s smart phones, tablets, and wearables, our work tools are rapidly changing, and enterprises must quickly adapt new solutions to keep up with our constant mobile demands. At IBM, the importance of mobile enterprise solutions is on everyone’s mind. As we tackle the demands of the enterprise on the go, we are using ethnographic insights to further and deepen our understandings of what “mobile work” means today. Consider Sally*, a tech consultant. She uses her phone to join a conference call with her team while driving to a client site in the morning. At the client site, she presents slides from her laptop and uses her phone to demo solutions. In the afternoon, she is back...