Contributed Articles

Supporting Real-Time Contextual Inquiry through Sensor Data

KATERINA GORKOVENKO University of Edinburgh DAN BURNETT Lancaster University DAVE MURRAY-RUST University of Edinburgh JAMES THORP Lancaster University DANIEL RICHARDS Lancaster University A key challenge in carrying out product design research is obtaining rich contextual information about use in the wild. We present a method that algorithmically mediates between participants, researchers, and objects in order to enable real-time collaborative sensemaking. It facilitates contextual inquiry, revealing behaviours and motivations that frame product use in the wild. In particular, we are interested in developing a practice of use driven design, where products become research tools that generate design insights grounded in user experiences. The value of this method was explored through the deployment of a collection of Bluetooth speakers that capture and stream live data to remote but co-present researchers about their movement and operation. Researchers monitored a visualisation of the real-time data to build up a picture...