Contributed Articles

The “Race to Embrace the Senses” in Marketing: An Ethnographic Perspective

DAVID HOWES Pier 1 Imports is a store that specializes in home decor, including wood and wicker furniture, draperies, and scented candles. On the cover of its Fall 2000 catalogue there is a picture of a tabletop fountain made of slabs of brown and grey speckled marble. Down the right edge of the cover is a series of coloured boxes. Each box is imprinted with the name of a different sense. At the top is feel (golden yellow), then smell (lawn green), hear (purple) taste (lust red), and finally see (burnt orange). The slogan reads: “Get in touch with your senses™”. A full page advertisement for Westin Hotels & Resorts which appeared in 2007 features a bunch of lush green leaves spattered with dewdrops and the line: “White tea. The calming new scent of Westin.” There is a flap which releases the scent of white tea when opened. Just above the hotel logo is the slogan: “This is how it should feel.” The chain had recently introduced The Westin Heavenly Bed® with its “ten layers of pure comfort.” When Apple launched...