JESSICA SORENSON
Intelligences
Anticipating Connectivity in (UX) Design Practices: Reframing Challenges by Introducing Theory Cards
METTE GISLEV KJÆRSGAARD
Department of Design and Communication, University of Southern Denmark
WAFA SAID MOSLEH
Department of Design and Communication, University of Southern Denmark
JACOB BUUR
Department of Design and Communication, University of Southern Denmark
JESSICA SORENSON
Department of Design and Communication, University of Southern Denmark
This paper presents a design anthropological study with User Experience design departments from five large companies in Denmark, ranging from manufacturers of medical equipment through toys to control systems for industrial infrastructures. We explore the challenges they face as products, services, and user research are increasingly connected. Our research shows that current methods, development processes, and organizational structures do not sufficiently support User Experience design teams in dealing with emerging design and organizational challenges that follow from increased digitalization. As a result, UX designers are struggling to anticipate the future of product interaction,...