JYOTIRMAYA MAHAPATRA
Intelligences
‘It’s Not Just about the Patient’: A ‘360° Feedback’ Ethnography of Chronic Care Knowledge Generation
JYOTIRMAYA MAHAPATRA
Xerox Research Centre India, Bengaluru
NIMMI RANGASWAMY
Xerox Research Centre India, Bengaluru
SAJAL NAGWANSHI
Xerox Research Centre India, Bengaluru
The paper attempts to offer a method to consistently monitor and capture a data eco-system in the everyday of a patient-caregiver relationship. We offer an account of the capture and intermeshing of different types and quality of data sources and their gainful deflection into a methodological protocol for ethnographic engagements. We call this the ‘360° feedback’ ethnography and elaborate its underlying methodological process in this paper. Building on the live feedback obtained from various stakeholder activities in a care ecosystem, we propose how a 360° feedback can enrich regenerative knowledge....