by KATHY BAXTER, Salesforce; CATHERINE COURAGE, DocuSign; & KELLY CAINE, Clemson University
Ten years is an eternity in the tech world. But the speed of change makes the classic “decade of reflection” even more valuable for assessing which changes really count and why. We had a chance to reflect systematically on the last decade of user experience research for the second edition of our book “Understanding Your Users,” which was first published in 2005. Since then, user research has become more widespread and more sophisticated. It has also responded to challenges of faster development cycles while simultaneously contributing more, not just to product development, but to the bigger picture of strategic innovation.
So among the noise of trendy terms and fashionable phrases we found five key trends that really do matter:
1. Usability to User Experience
One of the biggest changes is the shift from a focus on “usability” to “user experience.” “Usability” is an attribute of a system or user interface (UI). It...
We've worked hard to eliminate cookies that don't serve you and our nonprofit community. By clicking "Accept" you consent to our use of all cookies. To manage analytics and social cookies, click "Settings."
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
These cookies are used by social media links that you can use to share our content easily. If you use these links on our site, data will be exchanged with the platform on which you’re sharing (e.g., Twitter, LinkedIn)