LAURA CESAFSKY

Contributed Articles

Space and Place in the Digital Age: Space as a Service

An EPIC Talk with LAURA CESAFSKY, Lyft Overview As the world has shifted to digital everything, the practice of mapmaking—or modeling and communicating spatial information—has seen profound shifts. Once artifacts-on-paper that we unfurled across our laps on road trips (and then couldn’t quite fold back up), maps have become highly interactive “experiences” that support us with real-time information as we move. Building on mountains of data about physical and human worlds, today’s maps can even incorporate knowledge about you, the “map user,” into the calculus of what will appear on your personal image of your environment. This talk explores how maps are constructed in a digital age and implications of these practices for… How space and place are constructed How we experience the world Who owns spatial knowledge, and how that ownership is claimed What UX research looks like at the limits of service design, touchpoints and journey maps Presenter Laura Cesafsky is a UX Researcher on the...

Calibrating Agency: Human-Autonomy Teaming and the Future of Work amid Highly Automated Systems

LAURA CESAFSKY Alliance Innovation Lab – Silicon Valley ERIK STAYTON Alliance Innovation Lab – Silicon Valley, MIT MELISSA CEFKIN Alliance Innovation Lab – Silicon Valley This paper explores how the design of everyday interactions with artificial intelligence in work systems relates to broader issues of interest to social scientists and ethicists: namely human well-being and social inequality. The paper uses experience designing human interactions with highly automated systems as a lens for looking at the social implications of work design, and argues that what human and automation each do is less important than how human and automation are structured to interact. The Human-Autonomy Teaming (HAT) paradigm, explored in the paper, has been a promising alternative way to think about human interactions with automation in our laboratory's research and development work. We argue that the notion of teaming is particularly useful in that it encourages designers to consider human well-being as central to the operational success...

Rejected!: Design Research, Publics and the Purging of New Technologies

LAURA CESAFSKY Nissan Research Center, Silicon Valley PechaKucha Presentation A challenge for design research today lies in naming, knowing and accounting for people who are not direct users of our technologies, but who are nonetheless affected and compelled to interact with them in daily life. This Pecha Kucha takes us to the streets of Bogotá, Colombia, where a new bus system that was roundly rejected becomes a cautionary tale on the perils of ignoring the painpoints of ‘non-direct users.’ Drawing from pragmatist political science, I propose we can usefully understand this latter group as a ‘technological public,’ and I touch on key difficulties of designing for publics. Laura Cesafsky is an urban geographer, transportation nerd, and Human-Centered Systems Design Researcher at Nissan Research Center in Silicon Valley. laura.cesafsky@nissan-usa.com 2018 Ethnographic Praxis in Industry Conference Proceedings, p. 698, ISSN 1559-8918...