by ALESSANDRA MILLAR, JEANNIE FOULSHAM & LAURA GARCIA-BARRIO, Google
70% of Google traffic today comes from outside of the US, and that number will only get bigger. The next billion users to come online are going to be from markets other than North America and Europe. Our role as researchers is to help product teams understand user needs in different markets, and more importantly, how to design great products to meet these needs and behaviors.
We've learned a lot from the research we've done so far and thought we'd share some of the strategies that worked well for us in finding useful insights for our teams. We’re looking forward to hearing more about other researchers’ methods at EPIC2015 in São Paulo.
1. Create a buzz
Our research tries to bring people together from across the company to solve problems—but people have to know about our research plans in order to join in. To spread the word, we work with product teams to identify areas of exploration and we put together research proposals. Packed with data from previous...
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