ORIGINALLY PUBLISHED IN ENGLISH: Bringing the Security Analyst into the Loop: From Human-Computer Interaction to Human-Computer Collaboration
作者：LIZ ROGERS, IBM（资讯）安全
本案例讲述了IBM人工智能（AI）安全软件团队基于民族志和用户研究，放弃一个被购买决策者视为“酷”、“令人印象深刻”、和“复杂“的产品核心功能，采用新的交互式知识图谱（KG）的可视化设计，从而使得安全分析师用户们可以更加简单地理解和使用知识图谱（KG）。在民族志和用户研究的成果的指导下，QRadar Advisor with Watson团队创建了新的可视化知识图谱（KG）。与联想式的人工智能（AI）和“互联网的方式“相比较而言，这个新的可视化知识图谱（KG）更加匹配安全分析人员调查潜在安全威胁的实际方式。该新功能由IBM在2020年第一季度发布，并已被用作IBM开源设计系统的组成部分。此外，IBM目前正在对它作为专利申请的提交内容进行审查。...
This case study examines how one Artificial Intelligence (AI) security software team made the decision to abandon a core feature of the product – an interactive Knowledge Graph visualization deemed by prospective buyers as “cool,” “impressive,” and “complex” – in favor of one that its users – security analysts – found easier to use and interpret. Guided by the results of ethnographic and user research, the QRadar Advisor with Watson team created a new knowledge graph (KG) visualization more aligned with how security analysts actually investigate potential security threats than evocative of AI and “the way that the internet works.” This new feature will be released in Q1 2020 by IBM and has been adopted as a component in IBM’s open-source design system. In addition, it is currently being reviewed by IBM as a patent application submission. The commitment of IBM and the team to replace a foundational AI component with one that better aligns to the mental models and practices of its...
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