Moderator: NADINE LEVIN, City of San Francisco
Panelists: MORGAN G. AMES, University of California, Berkeley; , Monumental; MITHULA NAIK, Canadian Digital Service
The past two years have laid bare that we inhabit a world with enormous and increasing inequality. We've also seen a decreasing level of faith in public programs and institutions to provide quality health care and education or even fair access elections. And the very systems designed for the betterment of all are often siloed and ineffective. This session comes at a time when policy and regulations affecting social safety net benefits are more in flux than usual in many countries. Using the tools of data, design, activism, technology, and innovation, these panelists have led an ethnography-forward approach to reimagining these systems and move toward safety nets that work for all.
Nadine Levin, PhD, is an anthropologist, Rhodes Scholar, and UX researcher who focuses on improving equitable access to technology. After several years of academic research...
an EPIC Talk presented by NADINE LEVIN, Facebook
In this talk Nadine Levin presents research she led at Facebook that pushed the organization toward more inclusive and accessible design. She describes a multi-phase project on digital literacy from inception to impact, including how she scoped and carried out the research; how the team addressed learnings and challenges along the way; and various tools they created to facilitate changes to products and roadmaps. Nadine will also lead a discussion around the varied strategies ethnographers can use to drive organizational change around topics of accessibility and inclusion, providing a forum for EPIC People to brainstorming about how to overcome potential barriers and challenges to having impact with strategic research.
Nadine Levin, Ph.D., is an anthropologist, Rhodes Scholar, and UX researcher who focuses on improving equitable access to technology. At Facebook, she has conducted research on aging populations, digital literacy, and privacy for vulnerable...
This paper argues that ethnographers can gain increased agency in data-driven corporate environments by increasing their quantitative literacy: their ability to create, understand, and strategically use quantitative data to shape organizations. Drawing on the author's experience conducting strategic user research at a technology company, the paper explores how the ability to engage with quantitative data can increase ethnographers’ independence and autonomy within organizations, and can also up-level the role and value of qualitative research. The paper also explores how a deep familiarity with quantitative data can enable ethnographers to imbue quantitative data itself with new forms of agency, and can ultimately give ethnographers the tools to change institutions from within. With a greater understanding of how quantitative data is made and used, ethnographers can ensure that data is collected in representative ways, point out the limitations of existing metrics, and argue for new ways of measuring and...
by NADINE LEVIN, Facebook
In the fall of 2016, I made the jump from academia to UX research. As opportunities for permanent employment in the social sciences are becoming more and more scarce, this move is becoming increasingly common. And yet, I made this transition with few resources or mentorship, feeling unprepared and unsupported by my discipline.
During my undergraduate and postgraduate studies, I was self-confident and passionate about my work. But after a couple of post-docs, a handful of scholarships/prizes, several “you were our second choice” responses to tenure track job searches, and a full book manuscript that got rejected by a press (which shall remain nameless), I found myself unhappy and full of self-doubt. Worst of all, I became increasingly pessimistic—not just about academia, but about life. So, I decided to try out industry. I left my NSF postdoc (and bewildered mentor) three months early, and started exploring jobs in the tech sector.
During this liminal time, a friend of mine mentioned...