Instructors: CHELSEA MAULDIN (Executive Director, Public Policy Lab) & NATALIA RADYWYL (Research Director, Public Policy Lab)
This tutorial gives you robust, actionable tools for navigating inequity through a project life cycle.
This tutorial was conducted at EPIC2021. Exercises and discussions have been omitted to protect the privacy of participants.
To do ethical, equitable work in any domain, we need robust tools for assessing and addressing power. Whether we’re creating products, services, or policies, inequities can create direct and indirect risks for research participants and underserved populations. This tutorial gives you robust, actionable tools for navigating inequity through a project life cycle.
Public Policy Lab developed Power Tools over many years of innovative and effective work with at-risk communities. Across planning, research, design, and implementation, the instructors will teach you how to use Power Tools to check biases, inform theories of change and logic models, identify effective...
The Public Policy Lab; The School for Visual Arts
Public sector innovation (PSI) is an emerging multidisciplinary field that is attracting practitioners from a wide range of sectors and industries, with a correspondingly broad set of skills and experience. PSI aims to significantly improve the services that a government has the responsibility to provide by taking a user-centered, partnership-based approach, from service content development through to methods of service provision (OECD 2012). Yet the work is complex and not without risk, if undertaken without appropriate foresight, thoughtfulness, and rigor. In particular, when it comes to pursuing PSI in the design of social service policy and its provision, some of the more substantial risks lie hidden in systemic power imbalances that can easily be exacerbated, despite practitioners’ best intentions. This article uses a case study about homeless service provision in New York City (NYC) to offer a candid portrayal of undertaking research and design work in...
by CHELSEA MAULDIN, Public Policy Lab & NATALIA RADYWYL, Fjord
Article 5 in the series Data, Design and Civics: Ethnographic Perspectives
"[Aims] such as unslumming slums, catalyzing diversity, nurturing lively streets, are unrecognized today as objectives of city planning. Therefore, planners and the agencies of action that carry out plans possess neither strategies nor tactics for carrying out such aims. …although city planning lacks tactics for building cities that can work like cities, it does possess plenty of tactics. They are aimed at carrying out strategic lunacies. Unfortunately, they are effective." (Jane Jacobs, The Death and Life of Great American Cities, 1961, 321)
Growing density, climate change, economic instability, migration, the increasing penetration of information and communication technologies: these urban trends are pushing traditional city management approaches to their limit. It’s no surprise that the ‘smart city’ and related technology-oriented approaches are a leading innovation model among...
Abstract: From cataclysmic recessions to unprecedented climate disasters, our cities seem awash with unintended consequences borne of complex times. While city administrations grapple with developing systemic supports, our infrastructure, communities and individual wellbeing are increasingly succumbing to the strain. This paper examines a practice gaining recent traction for improving our cities’ sustainable resilience: service design. As an inherently user-centered, reflexive and iterative practice, it develops service systems by drawing upon a range of disciplinary roles - from makers to strategists, and ethnographers to technologists. I examine three New York City-based case studies which each attempt to improve the services its residents use and need. While responding to the complex needs of the same city, these case studies illustrate the vastly different possibilities for improving broken civic services through institutional intervention: housing in civic service design, mobility in private sector service design,...