NIK JARVIE-WALDROM

Contributed Articles

The Story As Evidence: It’s Yours, It’s Mine, It’s Theirs

NIK JARVIE-WALDROM Empathy PechaKucha Presentation I've been reflecting on my role in the use and abuse of evidence — in the past as a radio producer and more recently as a writer in a design research company. Storytelling is held aloft as something businesses need to do more of — and be better at — but often the narratives do not belong to businesses. We are re-tellers. The work of a writer presenting design research isolates evidence from its source. There are limits to what we can do to make sure evidence is considered alongside the intention it was gathered with. I started working on this because I wanted to share my indignation at evidence I gathered being misrepresented. My editors have turned stories of triumph into stories of disaster to get more clicks. But I've noticed the similarity between my questioning of editors, and the anthropologists I work with questioning me. Evidence exists in relation to questions. Defining the things we're curious about helps us focus, and decide which evidence to seek out. Ethnographers...

<Place Label Here> Our Use of Labels at Work

DANIELA CUARON Empathy NIK JARVIE-WALDROM Empathy PechaKucha Presentation—A label can be accurate and inadequate at the same time. A fish is a fish, but it's also a sea-dwelling, scale-covered, egg-laying, underwater-breathing creature. Many of us believe in the power of words to change the way we think about something. But are we always aware of how the labels we use influence our perspective? We're on a mission to better understand how, when, and why people use labels at work. We come across labels in project briefs, some emerge during fieldwork, and then there are labels we use to define what we do. We use them to communicate and refocus, but they also restrict our thinking. Through participation, observation and conversation, we've reflected on how labels can help us and hold us back. Daniela Cuaron is Empathy's research and strategy lead. She applies anthropological research with purpose to create meaningful strategies. Dani's work sees her striving to understand and address people's unmet needs. dani@empathydesign.com Nik...