OLIVER SWEET

Contributed Articles

Culture Needs a Fool-Proof Definition

by OLIVER SWEET and ELLIE TAIT, Ipsos People love the idea of culture. Finding out what makes France French, Spain Spanish or Denmark Danish is why we travel. We see culture as a manifestation of the greatest human achievements – we flock to art galleries and read the latest Booker Prize–winning novel. But if we’re so naturally gripped by the idea of culture, why is it so hard to get traction for the value of culture in business? Cultural intelligence doesn’t come naturally in corporate settings, even for researchers. When we go to work we often switch off our cultural curiosity. We begin client debriefs with penetration statistics, household expenditure and demographics, but we rarely attempt to immerse our clients in the culture their product is inextricably nestled within. Variations in survey results are described as ‘market differences’, a damp squib of a term for what is actually a complex web of cultural influences. Why do we fail to integrate cultural insight in a meaningful...