PATRICIA ENSWORTH

Contributed Articles

Tutorial: Ethnography for Project Risk Analysis and Quality Assurance

Instructor: PATRICIA ENSWORTH, Harborlight Management Services LLC & New York University Learn the core vocabulary, concepts, and methods of project managers, risk managers, and quality assurance managers, and explore how they align with ethnographic practices and expertise. Overview This tutorial was conducted at EPIC2021. Exercises and discussions have been omitted to protect the privacy of participants. In this tutorial participants will learn the core vocabulary, concepts, and methods of project managers, risk managers, and quality assurance managers, and explore how they align with ethnographic practices and expertise. This understanding helps us build bridges to domains such as Legal, Operations, and Compliance, and elevate the impact of our work on the products, services, and strategies of the organizations you serve. Participants will become familiar with standard Project Management Body of Knowledge and Agile processes, tools, and templates for risk and quality management: identification of seldom-noticed...

Retooling Our Skill Set for Resilience: Ethnography in Project Risk Analysis and Quality Assurance

by PATRICIA ENSWORTH, Harborlight Management Services LLC & New York University In the months since the Covid-19 pandemic began disrupting everyone’s lives, people and organizations worldwide have adapted quickly for the sake of survival. This is a matter of long-term intellectual interest for ethnographers – but also, sometimes urgently, of short-term solvency. Some jobs, we now notice, really are essential for the ongoing functioning of a civilized society. Others…well, recently Bloomberg News published an Opinion article entitled “Coronavirus: Anybody Need a Management Consultant? Thought Not.” The industries we serve are in the midst of a whiplash pivot: A sports stadium becomes a field hospital. A restaurant becomes a general store. Physical workplaces are entirely redesigned. And so we might ask ourselves, Are there ways in which ethnographers can contribute to these efforts, repurposing our practices and expertise, especially as organizations plan for fundamental, lasting changes in their operations? During...

Badges, Branding and Business Growth: The ROI of an Ethnographic Praxis Professional Certification

PATRICIA ENSWORTH Renewal is not just about natural cycles of waxing and waning: sometimes it means a leap forward. The progress of ethnographic praxis in industry has been a gradual but steady evolution. Yet recent economic events and academic trends suggest that the moment has arrived for ethnographers to expand our influence by codifying our practices. This paper proposes the establishment of an Ethnographic Praxis Professional (EPP) certification based upon an Ethnographic Body of Knowledge (EBOK). A professional credential and an authoritative repository of shared concepts and methods would benefit clients, employers, professors, students – and most of all ourselves as practitioners....