DAVE RANDALL, RICHARD HARPER and MARK ROUNCEFIELD
What value does ‘ethnography’ have in the design of organizational and technological change? We ask this question in light of the fact that ethnography, whatever it might mean or entail, has been a key component of systems and organization design research for some time and has become—seemingly unproblematically—almost the sine qua non of contemporary practice in Computer Supported Collaborative Work (CSCW), the area in which we have plied our trade. Indeed, one can plausibly claim that CSCW was the first (and conceivably remains the only) interdisciplinary perspective in which some version of fieldwork, namely of an ethnographic kind, has become the default mechanism for intervening in design.
On the face of it, however, the dominance of ‘ethnography’ as this default fieldwork approach in CSCW sits rather uneasily beside the contested nature of ethnography, and particularly the examination of the reflexive relationship between fieldworker, subject and field,...
We've worked hard to eliminate cookies that don't serve you and our nonprofit community. By clicking "Accept" you consent to our use of all cookies. To manage analytics and social cookies, click "Settings."
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
These cookies are used by social media links that you can use to share our content easily. If you use these links on our site, data will be exchanged with the platform on which you’re sharing (e.g., Twitter, LinkedIn)