PechaKucha Presentation—Meetings are a central part of how we work as commercial ethnographers. We meet with our clients to plan our projects and share our findings. We meet with our informants to explore and understand their worlds. However the cultures and practices that inform meeting behaviour can be antithetical to our goals as researchers through their reinforcement of pre-set patterns of thinking and being. In this presentation I explore how we can challenge the affordances imposed by meeting culture. I draw on my experiences founding a global volunteer network and reframing meeting contexts for corporate clients to challenge conventions and identify fresh opportunities for ethnographic praxis.
Tom Rowley is a partner at Stripe Partners, a global strategy and innovation consultancy based in London. He co-founded www.goodfornothing.com a global volunteer network that brings together designers, developers, strategists and researchers to volunteer their skills for positive social causes.
Cast Study—This case explores a business strategy development project run by Stripe Partners for a London-based online healthcare company, Dr Ed. The first part lays out the details of the process: an intense four-day ethnographic research programme called the ‘Studio’ involving the Dr Ed senior management team. The second half reflects on the outcomes of the process one year on through a series of management interviews, and evaluates the contribution the Studio made in relation to the new business strategy. The evidence from the case suggests that the concept of strategy can be reappraised. From strategy as a static set of choices made at a specific point in time to strategy as an unfolding network of people, shared experiences and artefacts that is constantly being remade. The primary benefit of the Studio approach is its capacity to initiate, align and catalyse a ‘strategy network’. Studios are effective because they combine ethnographic encounters with collective problem...
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