Contributed Articles

Doing Ethnography in Civic Spaces

An EPIC Talk moderated by MATT BERNIUS, Principal Design Researcher, Code for America Panelists: NICHOLE CARELOCK, Tech Talent Project & EPIC Board A. KATHRYN HOHMAN, Director of Research and Future Planning, Mayor’s Office of the Chief Technology Officer ABBAS JAFFER, UX Researcher, Central Integrity, Facebook VICTOR UDOEWA, Service Design Lead & Customer Experience Strategist, NASA Overview Ethnography has always illuminated the interconnections between society and industry, private and public, economic and cultural, business and civic. But recent events—COVID-19, police violence, political disinformation—have reminded us that civic institutions are fragile, and that we all have a critical role in civic spaces, whether we work for private corporations, nonprofits, or governments. EPIC people have expressed renewed interest and urgency in addressing our roles and responsibilities in civic space. As a community of practitioners who span all sectors, industries, and disciplines, we are in a unique position...