Contributed Articles

Goodbye Empathy, Hello Ownership: How Ethnography Really Functions in the Making of Entrepreneurs

HIROSHI TAMURA Re:public Inc. FUMIKO ICHIKAWA Re:public Inc. YUKI UCHIDA Re:public Inc. Human-Centered Innovation has come to be known as the central discipline in the entrepreneurial arena. Through three-years of directorship at Innovation Studio Fukuoka, a “citizen-led” innovation incubation platform in Japan, multiple approaches have been investigated and thus learned a successful to-be-entrepreneur him/herself has to co-own a concern with potential customers that evokes him/her a mission to pursue, that is beyond simply understanding customers with empathy. We witnessed ethnographic approach well facilitates the to-be-entrepreneur to meet an unaware yet intrinsic personal concern and nourish to co-own it with the customers. We also discuss what and how ethnographic praxis in industry can contribute to the entrepreneurial arena and propose a new role that we experienced ethnographers to take....