Jennifer Collier Jennings

Place and Small Businesses: Reflections on Ethnographic Research in and on Place

This paper examines the often taken-for-granted role of ‘place’ and geography (cities, neighborhoods) in business ethnography, using research on small business as a case-in-point. Most studies of small businesses tend to focus directly on businesses themselves, eliding from consideration the social and physical environment in which they are situated. Yet especially for businesses that operate…

Quotidian Ritual and Work-Life Balance: An Ethnography of Not Being There

, , and This paper reports on current interdisciplinary design research that explores values held by individuals in their performance of everyday or ‘quotidian’ rituals in family life. The work is focused on mobile workers who may be away from home and family for extended and/or regular periods of time. During the course of the…

A Perfect Storm? Reimagining Work in the Era of the End of the Job

MELISSA CEFKIN, OBINNA ANYA and ROBERT MOORE Trends of independent workers, an economy of increasingly automated processes and an ethos of the peer-to-peer “sharing economy” are all coming together to transform work and employment as we know them. Emerging forms of “open” and “crowd” work are particularly keen sites for investigating how the structures and experiences of work, employment and organizations are changing. Drawing on research and design of work in organizational contexts, this paper explores how experiences with open and crowd work systems serve as sites of workplace cultural re-imagining. A marketplace, a crowdwork system and a crowdfunding experiment, all implemented within IBM, are examined as instances of new workplace configurations....

Surfing a Wave, Passing it Forward: Marketing & Management at SDU / A Profile

EPIC Profiles Series By ERIC ARNOULD, Southern Danish University Culturally inspired and often ethnographically informed research has constituted a consistent thread of output from faculty in business school marketing departments for over thirty years (Arnould and Thompson 2005, 2007; Sherry 1991, 2014; Thompson, Arnould and Giesler 2013). This long wave of research has produced an impressive froth of ideas concerned with consumption (identity, community, ideology, ritual, etc) and many other marketplace phenomena such as branding, servicescapes, and market formation processes. This long wave accounts for a disproportionate share of top cited papers in the major marketing and consumer research journals, and has been spearheaded by a handful of terminally qualified anthropologists, sociologists and fellow travelers (Holt and Cameron 2012; McCracken 1988; Sherry 1995, 1998, 2014; Sherry and Fischer 2009; Costa and Bamossy 1995). While not lacking a critical edge, this work sometimes has included private or public sector consulting...

Researchers @ hackathon

by JEFF DAVISON, Microsoft I spent 44 hours with hackers to learn that everything I thought I knew about hacking was wrong. In the process, I learned that events like hackathons represent a similar social hub to those Jan Chipchase identifies in his book Hidden in Plain Sight. These hubs help researchers find their feet quickly in new cultures. As a research community, we can help one another by sharing details of these hubs and some of the reasons we have for choosing them. Hackathons attract lead users, which makes them useful to people tasked with delivering formative research. If you work in the tech field, they should be on a list of essential events to attend together with Maker Faires and the various gatherings of the ever growing Meet Up culture. They represent a strategic starting point for field inquiry. My own journey went something like this… Misconceptions Hacking culture has a special place in the hearts of the West’s techno-literati, and carries with it all the cultural relevance and formative...

Friday in Tokyo: Co-creation – Ethnographer to Change Agents

by STUART HENSHALL & DINA MEHTA – Convo How can we move from observation to co-creation? Or, from observer to co-conspirator and change agent? This post shares part of a project design that took that journey. It was Friday in Tokyo. We had been there just six days and this was the second country in thirteen. It was Friday, almost 1:00pm and the Co-creation Workshop with 18 young mums, our clients (8 attending) translators (4) and ourselves (3) was about to begin. We were in a large room. A part had been screened off earlier for “baby care”. The majority of the room was filled with three large stations (large round tables and rolling whiteboards and a large U for 18 people with whiteboard and instructions up the front. Planning: We’d planned the Co-creation Workshop to follow a series of days immersed in-home. We ran a prototype workshop that morning with the local moderation team and translators. After four hours they remained skeptical and not 100% confident about the instructions. We apparently were about to break...

Accounting for Value Salon at EPIC2014

by SIMON ROBERTS, Stripe Partners and RITA DENNY, Practica Group What's our worth? What are the rhetorics of value? This question is never far from the minds of individual practitioners and this diverse community. Value takes many forms and is denominated in many currencies. The worth of these currencies changes in time and space as business environments change, and in response to changes our own practices in and with organizations. So how do and should we talk about ourselves now into the future? In putting together this Salon, Rita and I were conscious that we were taking on tensions that sit at the heart of the EPIC world. These are tensions and questions that have arisen at every EPIC over the last 10 years. And likely for the next ten years too. Thirty diverse and brave folks attended the Salon at Fordham. They helped us think about accounting for our value. [With Chatham House rules in effect, people spoke freely!] 1. “Accounting” is retrospective justification! Attendees contested our muse from the outset:...

A Right to Ephemerality

by TONY SALVADOR, Intel Corporation Seems that everyone’s recording everything all the time – so much so, that people and some governments are asserting a “right to forget”. But the act of recording at all in any instance also is, significantly, an act of control: the more recording, the more control such that “recording everything” would, arguably, lead to the total control. And total control would lead to a de facto, if not actual global authoritarian regime. And despite the dystopian nature of this account, this is precisely the direction we are heading. Therefore, a “right to forget”, while a delightful, human-emotional analogue – and therefore readily relatable and marketable – is merely an insidious illusion, a misdirection, a sleight of thinking. This is because there are no controls sufficient to protect the individual in society if a recording occurs. A right to forget requires the recording entity to take positive action against their own interest. This is untenable in the long run and frankly just...

What were the suggested readings for Epistemology/Reductionism Salon at EPIC2014?

List of suggested readings from Neal Patel Fricke, Tom E. 2003 “Culture and Causality: An Anthropological Comment.” Population and Development Review, 29(3): 470-479. Madsbjerg, Christian and Mikkel B. Rasmussen 2014  “An Anthropologist Walks into a Bar . . .” Harvard Business Review, March. (Available at: http://faculty.elgin.edu/mhealy/HBRAnthropology.pdf) Shea, Jeanne L. 2003 “Setting the Anthropological Record Straight: Critique…

You Can’t Be Serious?! – LEGO® Serious Play® – Serious Solution Crafting for Kids aged 3 to 103.

by DORTE TOLLNER and CORI MOORE EPIC2014 Workshop: You Can’t Be Serious?! – LEGO® Serious Play® - Serious Solution Crafting for Kids aged 3 to 103. Well the excitement of last week has taken its toll – or perhaps that’s just the jet lag. Now back in Berlin, I’m reminiscing our epic week, uploading pictures and re-reading scribbled notes – it’ll no doubt take me a lot longer to absorb it all. I’d like to thank all of those who made it to my LEGO® Serious Play® Workshop on Sunday. I had the pleasure of welcoming ethnographers, anthropologists, designers and researchers from India to Adelaide to exchange ideas in the form of those little colorful bricks we all loved so much as kids. For those of you who haven’t heard of it before, LEGO® Serious Play® (LSP) is one of our favorite hands-on methodologies, designed to stimulate and empower participants to use haptic thinking for inspirational problem solving. Developed as an in-house strategy tool in the nineties, LSP builds upon an inclusive and participatory...

Studying In and Studying Out

by ELIZABETH BROIDY and KEN ERICKSON An EPIC 2014 Workshop: Studying In and Studying Out: Linking Organizational and Consumer Ethnography The big idea here is this. Most anthropologists are working either in the organizational space or in the consumer space and no one is looking at the interface between these two cultural domains. Sharing what we have learned after years of practice in organizations and for consumer product and services companies, Erickson and Briody engaged workshop participants in sharing tips for bringing an understanding of organizations into so-called consumer research, and vice-versa. We told some stories, some tales of the field that pointed to difficulties within organizations that inhibited their ability to respond to consumer needs or to bridge the internal silos that limit the effectiveness of organizations in doing their work. The fun part was finding how much the participants shared. We found a range of tips and tricks for learning about the organization--internal clients if you work “inside”...

You too can collect big data!

by KATHY BAXTER, Google EPIC2014 Workshop by Anna Avrekh, Kathy Baxter, & Bob Evans At the EPIC 2013 Keynote, Tricia Wang observed that, if you are not working with “Big Data,” the implication is that your data are “small.” Although the number of data points or participants may not be in the millions or ever thousands, the data we gather is actually far richer. As our community knows, web analytics or logs can tell us WHAT people are doing but never WHY. We may attempt to infer it based on what we see but unless we ask our users why they are doing something that we have recorded (with or without their knowledge), we can never know for sure. Later in the conference, I hosted a Salon on “Big Data” with discussants Jens Riegelsberger (Google) and Todd Cherkasky (SapientNitro). The interest in the salon far exceeded the space available. One key theme that emerged was a desire to learn how to incorporate “Big Data” into their work. Few of the participants had the means to pull logs and do deep statistical analysis...

Ethnography, Storytelling, and the Cartography of Knowledge in a Global Organization: How a Minor Change in Research Design Influenced the Way Our Team Sees, and is Seen by Our Organization.

JAY DAUTCHER and MIKE GRIFFIN Our team unites qualitative researchers, designers, and prototyping engineers to investigate workplace technologies using a four-step process: ethnography, analysis, intervention, measurement. Projects develop in relation to the needs of internal corporate units identified as project stakeholders. An experiment with a more ethnography-centered research approach, conducted without a specific internal sponsor, led us to develop findings we believed could benefit many groups in our organization—designers, product teams, salespeople, corporate strategists—but presented us with some unfamiliar challenges. First, we needed new storytelling and social media tools to disseminate our message. Second, we needed a way to find out who, in our organization of 75,000 globally distributed employees, might value our findings. In response, we initiated an internal project investigating and mapping out social networks of knowledge exchange and strategic influence in our company. We foresee using this strategy map to...