Jennifer Collier Jennings

The Local Ingenuity: Maximizing Livelihood through Improvising Current Communication Access Technology

ANDREW WONG This paper presents what it means for the low income, non user segment to have ‘technological voices’ and in turn ‘be heard’ socially and economically. It argues that the ICT liberates low income people to explore ways in which technology might help to support their livelihood. We draw on recent ethnographic research conducted in Bangladesh on the low income, non user segment. Some of the questions this paper seeks to answer are as follows: What constraints do people have when using communication access technology? How do they modify communication access technology to better suit their lifestyle and livelihood? As the provider of service, how can we be constantly aware of the need to modify features and make the necessary modifications?...

Changing Diabetes Care for Good

How everyone stands to benefit from a better understanding and use of patients’ perspectives and experiences of life with type 2 diabetes when designing and implementing treatment interventions. MIKKEL BROK-KRISTENSEN The current approach to diabetes management is flawed. Providers’ use of the concepts of self-management and compliance disguises a system in which the perceptions and everyday life of the individual patient is discredited and disregarded. The result is the loss of both patients’ life quality and the wasting of billions of reimbursers’ dollars. This paper proposes a new direction in which providers move to change practice and acknowledge the equal importance of patients’ non-biomedical perception of diabetes in regards to cause, etiology and treatment initiatives. The paper argues that this change can potentially lead to a great improvement in the life expectancy and life quality of people with diabetes. It presents the outline of a practical model intended to assist providers in taking the first steps towards...

From Field to Office: The Politics of Corporate Ethnography

SUZANNE L. THOMAS and XUEMING LANG Critical corporate ethnography does not stop at the field or our reports but extends into our day-to-day work in the office. Using the example of internal research conducted for next generation internet Café (iCafe) product development in the PRC, we will argue that corporate ethnographers must go beyond self-reflexive fieldwork to tackle the organizational and cultural politics of our domain expertise. In this latter context, we become conflated with “the field” and, indeed, our corporate value is equated with the veracity of our field representations. The situation becomes eminently more complex in MNCs where in-depth ethnographic research is analyzed and acted on in multi-national teams and where internal cultural differences and professional disagreements parade as divergent corporate interests....

Abstract 2.0: If We Are All Shouting, Is there Anyone Left to Listen?

DAWN NAFUS, ROGERIO DE PAULA and KEN ANDERSON This paper explores notions of ‘voice’ as it relates to Web 2.0. We begin by tracing the social meanings of Web 2.0 technologies Brazil. There the notions of ‘voice’ as conceived of in the American media are absent, yet significant collective action took place online through a kind of speaking out. Next the paper describes the conflation of voice with a notion of social networks to explain how the American media misread the Brazilian action. This is achieved by an incredible plasticity and abstraction of the ‘Web 2.0’ construct, which flattens otherwise qualitatively meaningful distinctions. This puts us on some ground to raise the issue of how abstractions might become relationships. This, we argue, is evidenced both in terms of how Brazilians might interpret online relationships, and how Web 2.0 hype betrays a politics of abstraction at work in the wider economy....