Advancing the Value of Ethnography

Genre: Perspective

New Forms of Literacy are Expanding Digital Expression

New Forms of Literacy are Expanding Digital Expression

Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text....

Livable Relations with Metrics

Livable Relations with Metrics

It is easy to become pessimistic, if not dystopic, about tracking technologies. The current digital services landscape promotes scoring, selecting and sorting of people for the purposes of maximizing profit. Machine logics rely on profiling characteristics and predicting actions, and management by...

3 Narratives that Stymie Social Change and What We Can Do About It

3 Narratives that Stymie Social Change and What We Can Do About It

Social change requires culture change and social science can help. “Context matters.” “It’s a systemic issue.” “It’s…complicated.” As ethnographers and researchers these are our mantras—but how can we communicate about social issues in ways that really make a difference? Evidence shows that how we...

Ethnography, Economics and the Limits of Evidence

Ethnography, Economics and the Limits of Evidence

Evidence produced within quantitative disciplines like economics and finance carries an aura of gospel. The numbers, models, and forecasts we see in economic reports and market analyses in the news and reports seem certain, authoritative, and unarguable. Built on large data sets that are analyzed...

In Defense of Personal Bias in Ethnographic Research

In Defense of Personal Bias in Ethnographic Research

Past midnight, I’m shivering outside a pub in Shoreditch, the rain beginning to drizzle ever so viciously. It has been fifteen minutes since I left my friends and ordered an UberPool home. As I watch yet another cab drive by, I think about the millions of factors that make one choose how to get...

Place Making and Sustainability

Place Making and Sustainability

Sustainability & Ethnography in Business Series, Mike Youngblood, Editor Place making offers us a largely untraveled pathway to thinking about sustainability. These two relatively high order concepts—'place making' and 'sustainability'—are conventionally located in separate domains of...

The Automation of Qualitative Methods

The Automation of Qualitative Methods

Introduction Anthropology and its methodologies cannot easily be automated. However, both design and engineering based organizations are attempting it. I argue that this is based in part on historic legacy systems, a misunderstanding of the ethnographic toolkit, and an over-reliance on the...

Empathy as Faux Ethics

Empathy as Faux Ethics

“The term ‘empathy’ has provided a guiding thread for a whole range of fundamentally mistaken theories concerning man’s [sic] relationship to other human beings and to other beings in general.” —Martin Heidegger Popular design discourse is full of articles, books, and conference presentations on...