Associate Director, Client Strategy

IA Collaborative

Share Share Share Share Share Share

IA Collaborative is actively seeking an Associate Director to join the Account Management team. In this role, you’ll report to the Account Director.

Associate Director Job Responsibilities

Act as the primary and senior client contact for assigned accounts. Develop and nurture client relationships to deepen IA’s presence across client businesses.

Work with Directors to uncover and create strategic business development opportunities; defining project approaches, crafting pitch presentations and planning out project staffing and resource allocations.

Facilitate and create senior client level work sessions, to establish self as thought-leader and advisor to clients. Ability to facilitate and lead all cross-discipline meetings/deliverable types.

Ensure that client experiences are engaging and enriched at every touchpoint throughout project work.

Proactively provide mentorship to senior and junior team members with best practices to strengthen overall team performance and delivery.

Oversee the management of projects to ensure that deliverables coincide with project scope, plan, goals, and objectives.

Maintain knowledge of client industries and familiarity with competitive landscape.

Performs additional job duties as assigned.


Bachelor’s degree required.

Minimum of 10 years of experience including responsibility for managing design or innovation projects in a client-facing role within a design, digital agency, design, or innovation consulting firm.

Ability to travel consecutive business days, overnight both domestically and internationally.

Why IA Collaborative 

At IA, you’ll practice your craft in a whole new context. You’ll be a part of designing the future of human experience as you transform your client’s business, empower communities and create a positive and lasting impact on the world.

Our internationally recognized workspace provides the inspiration and flexibility to effectively collaborate with teams, or deeply focus as an individual.

IA’s comprehensive benefits package includes medical, dental, vision; flexible spending accounts for dependent care, health expenses and childcare; employer-paid life insurance and disability; health club enrollment reimbursement, in-house Leminars (learning-seminars), scholarship funds to promote individual learning, growth and inspiration; as well as discretionary bonus and profit-sharing programs.

About the Account Management Team

Account Managers at IA Collaborative build long-lasting client relationships through the strategic orchestration of compelling deliverables that answer complex business challenges and uncover true opportunities for innovation. Focusing on client relationship and project management, we lead multidisciplinary teams through all phases of an engagement to ensure the highest level of execution. We thrive on creating exceptional experiences for every level of an organization, from the C-Suite to working teams; and through those experiences, we establish relationships that are built on mutual trust and collaboration.

Our team is a group of strategic, creative, optimistic, forward-thinking and solution-oriented team players who enjoy serving as the central “hub” of all client engagements. We are trusted advisors and stewards of our client’s business, partnering with them to identify and build what’s next.

About IA Collaborative

IA Collaborative is a global design and innovation consultancy. At the forefront of user-centered design that creates business value, we live and work at the intersection of design and business; of creativity and strategy.

Combining human-centered design and strategic business consulting, we help multinational organizations and emerging leaders set visions, create strategies, design compelling experiences and empower their own cultures of innovation. We reframe problems, uncover opportunities and set a strategic vision. From Insight to Action, we define business models — profit, process, channel, brand and partnership strategies — and create new physical and digital products, brands, services and environments.

IA is on the national and global stage speaking about the business value of design. Featured by Fast Company as one of the country’s preeminent design thinkers, IA has been profiled by prominent business publications and has received multiple design accolades including the IDSA International Design Excellence Awards (IDEA), the GOOD DESIGN™ Awards, the iF World Design Awards and the Red Dot International and SXSW Business Design awards. IA works with some of the world’s most successful brands, including FedEx, GE, Hyatt, Johnson & Johnson and Nike.

For more information about IA Collaborative visit iacollaborative.comLinkedInInstagram, and Glassdoor.


Return to Job Listings