Experience Researcher (Full Time)- Creative Cloud Explore & Learn Research (San Francisco, Seattle, NYC, Austin)

Adobe Design Research & Strategy Team

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The opportunity

On the Design Research & Strategy team, our mission is to lay a user-centered and data-driven foundation for Adobe product design and development. We are seeking an Experience Researcher to guide product teams through a variety of research methods. In this role, you will study new Creative Cloud customers as they onboard to a variety of brand new products and services being developed to launch at Adobe MAX in September this year! Your research will directly impact customer engagement and retention by understand how customers explore what’s in their plan, learn new apps and creative domains, and get help when they are blocked.

This is a role for a full-time employee based out of San Francisco, Seattle, NYC, or Austin. Start date will be in Jan/February 2022.

What you’ll do

  • Assess a project’s scope, brainstorm appropriate research questions, and identify appropriate qualitative research method/s.
  • Run research studies from start to finish, including; developing a realistic research plan and materials, recruiting participants, and synthesizing data into findings.
  • Advocate for the customer by articulating your research findings and product ideas through clear and insightful presentations.
  • Build partnerships with different roles across the product team to understand and influence business goals, system architecture, and product designs.

What you’ll bring to the team

Must have:

  • At least 6 months of hands-on experience as a Researcher in an industry setting (UX Research, Market Research, dedicated research internships, etc.). Unfortunately, experience as a Designer does not count towards this requirement.
  • An undergraduate degree from a 4-year, accredited institution.
  • Proven ability to use multiple qualitative research methods and are able to explain the rationale for using each one.
  • Willingness/ability to question the face-value interpretation of assumptions and others’ interpretations of data.
  • A self-starter when it comes to problem solving, requiring only minimal help from a manager or research lead.
  • Can collaborate effectively across all project roles (design, research, marketing, product management, etc.)
  • Don’t just summarize study data, but go one step further to identify meaningful user needs and/or product issues.
  • Proactively identify and communicate clear product solutions based on these findings.
  • Ability to clearly articulate ideas to others, sometimes in various ways to meet the needs of different recipients (reports, user profiles, scenarios, etc.).
  • Experience presenting work to your immediate project team and at the management level.

Nice to have:

  • Quantitative research skills like survey writing and analysis, tree testing, first click analysis, etc.
  • An advanced degree in psychology, anthropology, data science, or a related field.
  • Familiarity with or interest in Adobe’s creative (Photoshop, InDesign, Illustrator), document (Acrobat, PDF), and/or Experience (Analytics, AEM, etc,) tools.

Why you’ll love working here

  • Collaborate with and learn from other researchers from a wide range of backgrounds; Psychology, Anthropology, HCI, Computer Science, Design and Management, Linguistics, and more.
  • At Adobe, we value the differences in others’ stories and ideas— You’ll be able to bring your authentic self to work every day.
  • We offer a competitive benefits package including; unlimited vacation days, 401k matching, educational reimbursement, wellness dollars, fertility benefits, parental leave, childcare assistance, gender reassignment benefits, and more!

How to Apply

To be considered for this role please email melnyk@adobe.com with your resume, recent research work samples (e.g., redacted research plan, discussion guide, and/or final insights report) and an introduction. Please indicate which role you are applying to. If you would consider a contract role, please say that as we often have more contract positions available than full-time.

About Adobe Design

Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

When you join Adobe, you can look forward to collaborating with the most genuine people in the industry, working on projects with real purpose, and having immense pride in the products we create and the customers we support. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Come create experiences that matter at a company that is recognized around the world and hear what our employees are saying about their career experiences on the Adobe Life blog.

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