Head of User Research

VMware

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As we transform VMware’s user experience and focus on growing our design team, we’re putting focus into growing and better aligning our user research team across VMware Design.

That’s where you, an experienced research leader, come in. The VMware Design team is looking for an experienced leader to head our user research efforts across VMware Design. The head of user research will be responsible for setting vision and strategy for research within the design team and will be working with user researchers on the team to build the fundamentals of user research across VMware, grow the research team, and work closely with the product design and product management teams to integrate research and user validation throughout the design process especially as we transform and grow the wider VMware Design team.

You will start by working with our existing research team to better establish, integrate, and grow research within vSphere and our management products to bring research to more products within VMware.

As the head of user research, you will also be responsible to work closely with our data analytics teams to build the right tools, collect the right data, and set the strategy and vision for how we collect and analyze data for research purposes across our on-prem and SaaS product portfolio.

You’ll be joining a world-class company to establish a world-class research program, contribute to a SaaS and design transformation, and work closely with cross-functional teams to impact the daily lives of hundreds of thousands of customers using VMware products.

Qualifications:

You should:

  • Have the passion and ability to articulate your vision, work with the research, product design, management, and development teams to understand needs, drive execution, and deploy research resources where they can be most effective.
  • Experience with qualitative and quantitative research methods.
  • Push the boundaries of research beyond just validation to make sure we’re looking at the short- and long-term strategy of our products and that our users’ voice is there in every part of the product development process from inception, through execution, to shipping, and beyond.
  • Embrace accountability. Move fast, make new mistakes, learn from them, and grow.

You have:

  • Hands-on experience driving strategic and tactical research in collaboration with senior leaders of design, product management, and engineering.
  • Experience managing, leading, and coaching high-performing product design researchers before.
  • Experience shaping an organization’s perspective on product design research.
  • Experience in agile methodologies, lean UX, and helping teams deliver great design work faster.
  • Examples you can share on how you mentored and helped researchers grow within an organization.
  • Experience as a leader who listens carefully, communicates well, and has the ability to empower and inspire user researchers.
  • Examples of influencing teams to become more user-centered and have projects to share where you or your team’s insights lead to better results.
  • Examples of experimentation with research methods.

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