Lead Service Designer

Marshfield Clinic Health System

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Job Description:
The Lead Service Designer will use human centered design methods to research, design, prototype, and guide implementation of digital and physical service experiences.

Marshfield Clinic Health Systems’ (MCHS) Service Designers ensure that customers and employees are able to accomplish their goals and get value throughout their interactions with our services. This role will orchestrate experiences across and within channels, enabling MCHS to achieve our brand promise of “Simplifying the path to quality health care delivered where, when and how you want it.”

The Lead Service Designer reports directly to the Director of Strategic Design and will work collaboratively with and serve professionals across the enterprise (Clinic, Hospitals, Security Health Plan and other MCHS businesses) to holistically improve the clinical and service experience for MCHS patients and employees.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Job Qualifications:
Education (For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.)

Required EducationOne of the following:

  • Master's degree in service, strategy, human-centered, interaction, graphic, communication, or industrial design, or other related field, and three years of experience leading design projects and teams.
  • Bachelor's degree in service, strategy, human-centered, interaction, graphic, communication, or industrial design, or other related field, and five years’ experience leading design projects and teams.


Minimum Experience Required: All of the following:

  • Three years’ experience with service design, with a focus on digital services.
  • One year of qualitative design research experience.
  • Expert-level understanding of visual, communication, interaction, user experience, and service design practices.

Preferred/Optional Experience: Experience across varying industries and work environments including consultancy or agency, in-house, and startups; experience in related disciplines such as product development, corporate strategy, corporate innovation, or change management; industry experience in healthcare, health sciences, or digital innovation (or related area); and demonstrated financial analysis and business case development skills.

Exclusion From Federal Programs

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Clinic’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Additional Application Materials

You may submit your Cover Letter and Resume along with the online employment application. After submitting your application, you will have the opportunity to upload a Microsoft Word or PDF version of your Cover Letter and Resume.

Marshfield Clinic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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