Lead User Experience Researcher

DocuSign

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Product Experience | Remote US

If this position is eligible for remote employment in the US, the employee can work remotely in all but the following states: Alaska, Colorado, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team

Our Product Experience team focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position

In this role, you would be part of the Product Experience team but your role would expand beyond Product and require you to establish and grow relationships across the organization.  We are seeking a researcher who is a leader and passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus.  Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

The scope of this work will require the applicant to be an expert in leading the strategy, cross-functional collaboration, and organizational evangelization of research methodologies and toolkits across an organization.  A role where you’ll have the opportunity to establish a shared language of tools and processes that individual product teams will reference and rely on as they develop products.  The individual should be comfortable creating Proof of Concept toolkits and piloting those toolkits to evaluate, iterate, and then expand throughout an organization.  While this role will cover a wide range of tools and methodologies, the first would be Jobs to be Done so the candidate should have knowledge of this methodology.

This position is an individual contributor or people manager role reporting Manager, User Experience Research and is designated Remote.

Responsibilities

  • Scale toolkits and methodology strategy and structure as it applies to our Agreement Cloud vision.
  • Build internal networks to improve organizational navigation, speed and quality for toolkits and research methodologies.
  • Articulate a clear and elevating UX research toolkit and methodology strategy and direction across multiple cross-functional teams and stakeholders.
  • Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
  • Develop breakthrough ideas, techniques, practices, and resources to help the team improve capabilities and scale.
  • Optimize and leverage resources across multiple projects and teams.
  • Communicate complex ideas/issues in a manner that is easily understood by others.
  • Effectively escalate issues when appropriate and handle/resolve personal conflicts within the team and with work partners.
  • Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
  • Demonstrate innovative problem-solving when faced with complex and large-scale projects.
  • Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work.

Basic Qualifications

  • Minimum 12 years researching consumer, enterprise and/or mobile user experiences.
  • Master’s degree or above in a research-related field (or comparable work experience).

Preferred Qualifications

  • Experience conducting and setting direction for research across multiple products areas and departments and solving business problems at scale.
  • Expert in generative and evaluative research methodologies and skilled in coordinating and mentoring others across multiple projects and teams.
  • Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams, across an entire product organization, and with executives.
  • Experience publishing research studies either for internal or external audiences.
  • Experience with managing a complex workload and prioritizing in accordance with business priorities.
  • Experience coordinating the work of other researchers, vendors or agencies on a project
  • An online portfolio or work samples.

About us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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