Allegheny County Department of Human Services (DHS) is seeking a Prevention Services and Education (PSE) Analytics Manager to lead and manage data and analytics strategy for the Office of Community Services and for DHS’s Education projects. The PSE Analytics Manager will work to provide information to human services leaders to make decisions that improve program performance and meet the organization’s goals. Incumbent will design and lead initiatives to evaluate program performance and inform decision making that include data analyses and the creation of reports, visualizations, and tools for internal and external stakeholders’ use. These stakeholders include program managers and staff (for example, caseworkers who assist children and families), DHS’s Director, and senior staff. The PSE Analytics Manager will be an integral part of the Analytics, Technology and Planning (ATP) analytics leadership team, with great freedom to innovate to achieve our mission.
Incumbent will also be assisted by 3 direct Analysts that will focus on Education, Transition-Aged Youth, Out-of-School Time, Head Start, Family Support Centers and Home Visiting programs. The team will build analytic reports, publications, dashboards and tools that support staff and community-based providers in better serving Allegheny County's most vulnerable people. Additional responsibilities will include:
Managing Analytics Strategy
- Leading strategy that supports the organization in identifying and then answering the most important questions facing the human services system: questions that will impact program performance, fairness and customer satisfaction.
- Utilizing data to ensure equitability in services received by Allegheny County residents and provider performance is at the highest level.
- Implementing next generation tools, including predictive analytics to get the right information to the right people at the right time.
- Representing DHS on projects with foundations, courts, school districts and providers that bring together multiple stakeholders to improve the services received by Allegheny County residents.
- Recommending data, technology and system architecture that meet best-in-class standards to provide opportunities for organization and storage across Allegheny County systems.
- Leading strategy to provide information to the public, democratizing analyses and data whenever possible, specifically for prevention services and education analytics projects.
- Leading projects that communicate and share Prevention Services and Education-related work that DHS assists with and manages.
Leading Analytics Data Team
- Overseeing and supporting collaboration among DHS units that manage prevention services and education projects; this includes internal reporting, dashboards, state-required reports, presentations and data-sharing.
- Ensuring that data is collected and organized to allow for quick and in-depth research and reporting to ensure information effectively prepares DHS staff and providers to serve clients in the best way possible.
- Working directly with Early Learning Resource Centers, Transition-Aged Youth, Family Support Centers, and Out-of-School Time providers and program staff to meet data and strategy needs.
- Fostering a team culture that empowers, motivates and engages staff; that provides excellent service and reliable, high-quality solutions; and that works transparently and collaboratively, taking accountability for individual and team actions and continuously striving to improve.
- Ensuring that the analytic team balances the information needs of the community, front-line staff and management.
- Managing external consultants to ensure projects assigned to them are completed in a timely fashion and potential risks are identified and mitigated.
Managing Collaborative Partnerships
- Collaborating with stakeholders from multiple – sometimes disparate – perspectives to ensure evaluations and analyses are timely and address concerns.
- Partnering with Allegheny County school districts to share data, provide analyses and assist in strategies for serving students in need.
- Leading work to expand the number of school districts that share data with DHS.
- Coordinating with existing data partnerships to expand the sharing of data between DHS and school staff on items such as attendance, suspensions, GPA, grades and DHS service involvement.
- Implementing and maintaining key performance indicators for both internal and external metrics to evaluate program and provider performance.
Our ideal candidate is someone who is:
- A visionary thinker: Someone who passionately seeks out new ideas and ways to strengthen areas of organizational weakness.
- A real leader: Someone who has experience in driving change through an organization. This person is someone who builds strong staff relationships and creates a positive work environment for a talented team of data experts, where the team is motivated to do their best and have clear, challenging, attainable goals and measured outcomes.
- Highly curious: Someone who is driven to know about the programs and services and the people behind the numbers, and who gets out into “the field” to see how our clients, employees and contractors are interacting.
- A problem-solver: This person doesn’t overreact to problems, but gets the facts, gathers others’ perspectives, and then figures out ways of moving forward. This includes having experience in developing analytic approaches to find solutions.
- A colleague: DHS works because we hire partners who support one another in doing good work. This person needs to be able to both speak forthrightly and seek out others’ points of view.
- A good speaker: This person will be comfortable delivering clear, organized and persuasive messages, including addressing the media on areas of expertise.
- Someone driven by social justice: A person who wants to pursue a professional path rich with purpose and meaning, and to make tangible differences in the lives of others.
3-5 years’ experience with data analysis and research. The preferred candidate will possess a combination of analytic knowledge, technical skills, people skills and the ability to guide a data strategy. Experience in the evaluation of business processes and/or strategic planning, policy and decision making are strongly desired. Previous supervisory experience is preferred. Candidate need not be from government or human services. The qualities we seek are within that person’s character and experience; they may be present in someone whose career has been in the private sector, as well.
If hired for a position, candidates would work for Allegheny County, Department of Human Services and be employed by Great Lakes Behavioral Research Institute.
About Allegheny County Department of Human Services (DHS)
In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don’t have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it’s small enough for motivated people to get things done. Allegheny County’s Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.
DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.
- It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).
- DHS is diverse, but we strive to be even more inclusive. Our director has made it his top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.
- It has strong, assertive leaders. We do not hire yes-people.
You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.
“At DHS we have a clear vision: to be the place where a diverse mix of talented people want to come, to grow and do their best work.”
-From the organization’s statement on Equity and Inclusion
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D