Principal UX Researcher

Fidelity Investments

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Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

The Role

As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas! You will dig into complex, ambiguous, human-centered problems. You will be charged with designing and conducting customer research, identifying the problem from the user’s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.

The Skills & Expertise You Bring

  • Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
  • Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
  • Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
  • Business expertise: ability to understand business drivers and provide research consultation
  • Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
  • Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
  • Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
  • Entrepreneurial and curious mindset, strong communication and interpersonal skills
  • Ability to teach others about User Experience Research
  • Ability to drive research programs with proven leadership skills
  • 7-10 years of proven experience conducting/leading Design Research/ User Experience Research efforts
  • Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

The Team

Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

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