Salesforce's Office of Ethical and Humane Use, together with Salesforce Design, is hiring a Lead or Principal Product Ethics UX Designer. This is an amazing opportunity to pioneer the intersection of design and tech ethics best practice—a mission that is both timely and urgent.
In this role, you will work with stakeholders and teams across the company to understand the intersection of user needs and ethical use considerations. You will deliver North Star design artifacts that not only shape our products and our design systems—but ideally can serve as inspiration for other organizations looking to integrate ethics into design.
Successful candidates will have a passion and understanding of the emerging intersection of design and ethical use. They will also have a demonstrated track record of quickly getting up to speed on multiple complex domains, wrangling diverse viewpoints, handling stressful situations gracefully, and comfort with long project timelines. The ideal candidate will have experience and understanding of incorporating ethics and ethical principles in the development of technology products.
The Product Ethics UX Designer will partner with colleagues in Design, Ethical Use (including Ethical AI), and across our Technology, Marketing, and Product teams. They will work across disciplines to transform ‘ethics by design’ research insights and user stories into action through presentations, prototypes, wireframes, patterns, and best practices toolkits.
General Responsibilities Include:
Compellingly communicate your ideas to a wide range of key stakeholders Function as a bridge across disciplines, such as Design, Product, Engineering, and Marketing Collaborate closely with product owners, engineers and user research to create a vision for your product area Evangelize new interface guidelines and design patterns
Specific Responsibilities Include:
- Translate end-user and customer needs for ethical differentiator features into prototypesPartner with core ethical use team and cloud-specific partners to translate user stories into reality
- Develop user flows, mockups, and user testing prototypes for features that help customers use Salesforce ethically and add useful friction to prevent them from unintentionally using Salesforce for unethical reasons
- (For Example): Agent-centric scheduling for call center agents, helping marketers use interests instead of demographics when targeting their messages
- Translate emerging industry best practices in ethics-by-design into a Salesforce-relevant context by developing cross-cloud ethics-by-design patterns for internal teams, and guidelines for external customers. The UX Designer will lead creation of best practices and design patterns, including:
- Build patterns to translate emerging industry-standard ethical best principles such as data ethics / transparency and AI explainability into Salesforce’s products by deeply understanding emerging patterns and how to apply them to Salesforce’s context
- Collaborate with the Salesforce Lightning Design System team to add these patterns to our Lightning Design System used internally and externally
- Identify additional available open-source resources that should/could be applied to our products, such as Salesforce-specific model cards, Inclusive/Ethical Language style guide, etc. As appropriate, publish resources for internal and external use.
- Facilitate ethical risk assessment workshops and trainings, and design enablement tools for internal and external teams to develop their north star definition of ethical products
- Partner with cloud and customer experts to facilitate them self-defining their ethical north star based on Salesforce’s 4 core values and 5 Ethical Use principles. Iteratively develop a specific set of principles for the business and then assess the team’s current and future products against those. The designer will facilitate this process, and then incorporate the principles into current and future designs, patterns, etc. - and share them across relevant partner and customer teams.
- Participate in a cross-functional cohort of UXers and PMs to define, document, and put in practice a V1 operating model for how Salesforce ingrates ethical design practices into our product development process.
- Understanding of best practice for how to integrate considerations around ethics and unintended consequences into the design of technological products — and passion for pioneering the cutting edge of these techniques.
- 5+ years of experience designing and delivering products in cross-functional teams from start to finish
- Deep understanding of user-centered design methods and best practices and you’re always looking to improve on your process
- Power to influence others and build consensus, while dealing with ambiguity
- Experience using analytics, user research and other approaches to help make decisions and iterate on the product
- You quickly develop trust-based relationships both internally and externally, and at all levels of the organization
- Strong oral and written communication skills. You know that a large part of effective communication is listening.
- Strong analytical ability - you can take a complex problem, synthesize detailed information from multiple sources, and construct a nuanced top-line recommendations on the path forward, even when the question at hand is a difficult one.
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