Research Director

Blink

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Blink is looking for a UX Research Director to join our Seattle team. This individual will lead research projects that employ a variety of methods to address client UX needs and opportunities. As a UX research strategist, this person will frequently propose and scope client projects.  We are seeking a thought leader with previous consulting and team management experience as well as a track record of delivering compelling research findings and recommendations to clients.

Job Responsibilities

  • Direct a small team of researchers, supporting their growth and development at the company through coaching and mentoring.
  • Participate in client meetings with Blink’s client engagement team members as a subject matter expert. Scope and propose specific research projects that address client needs.
  • Lead multiple research projects with Blink researchers and Project Managers.
  • Provide input and substantive feedback to team members as they plan, moderate, and create deliver findings reports from research studies. Ensure that project outcomes and deliverables meet Blink’s high-quality standards.
  • Understand client business goals while advocating for well-crafted and enjoyable user experiences.
  • Provide input about project team resourcing such that Blink teams are organized to best serve client and project needs.
  • Work with the Head of Research and other Blink Research Directors to grow and fine-tune the company’s research practice.
  • Identify opportunities to build awareness, credibility, and reputation through direct communication with potential clients as well as through outward communication channels.
  • Occasionally work as senior research practitioner as needs dictate.
  • Lead company initiatives on special topics of interest or new services.

Job Qualifications

  • Formal education in a relevant field such as human-centered design, cognitive psychology, information science, or equivalent hands-on experience to demonstrate an understanding of usability theory, methods, and practices.
  • Deep knowledge of current UX research methods and tools and ability to prescribe single or mixed research methods depending on research questions.
  • 8+ years of experience designing and conducting a wide range of UX research activities.
  • Excellent presentation and written communication skills.
  • Ability to articulate the value of user experience research and design to clients and executives.
  • Demonstrated thought leadership through public speaking or writing.
  • Experience working directly with clients in a consulting role, including leading client meetings.
  • Experience managing and leading other researchers.
  • Proven ability to communicate recommended design solutions for observed UX issues.
  • Working knowledge of technology constraints and capabilities.
  • Direct experience with user-centered design projects.
  • UX design experience is a plus.
  • Advanced degree (Masters or PhD) is a plus.

Attributes

  • Expert in applied UX research.
  • Desire to work on multiple projects in fast-paced consulting environment.
  • Enjoy working independently and taking ownership of work.
  • Desire to mentor and coach other researchers.
  • Quality-driven and results oriented.

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