As Senior Design Researcher, you will help our team serve San Franciscans better by discovering and communicating their needs to product teams, department partners, and City leaders. You will build Digital Services’ team-wide research capacity through your own project work, and also by advising, guiding, and teaching our multi-disciplinary product teams and department partners. You will help stakeholders identify the right questions, frame and re-frame problems, and choose the most effective and equitable research methods, from initial discovery through prototyping, pilots, and ongoing service delivery. You will work in tandem with the Research Coordinator to iterate and improve on Digital Services’ research program.
You will balance rigor and pragmatism to help teams gather, make sense of, and incorporate public or user perspectives in all of our work. You will help city staff and decision makers understand the experience of the public by including them in the research process and through compelling storytelling.