Senior Research Strategist – AI/ML

Workday

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Job Description

Workday’s mission is to put people at the center of enterprise software. The Design team at Workday is directly responsible for understanding who the users of our product are, aligning teams around users and their needs and designing experiences that make work better for people.

Research at Workday is entering a new chapter. The Research Strategy team is a new, small group of researchers from diverse backgrounds that works to identify the problems for Workday to solve in the future while asking challenging questions about where we are going, using human-centered research. We do this through mixed methods, including deep ethnographic engagement with our users, identifying edge cases and gaps in our knowledge, quantitative data and experimental techniques, incorporating cutting-edge academic and industry research and through engaging story-telling techniques and thought leadership. We identify senior stakeholders throughout the organization, collaborate with them and inform their decisions about where Workday should prioritize its efforts in the future.

Our team works on current and future efforts. It partners with existing design teams and initiatives to inform and steer research roadmaps and design strategy and surface new opportunities. It also works several releases ahead of the development cycle to discover the unmet user needs we might leverage for opportunities in the future. We work across Workday with other R&D and strategy teams to align Research Strategy with company priorities and fill blind spots.

We are looking for a driven Sr Research Strategist to develop and help drive the best design and research practices for ML enabled experiences at Workday.

Workday is committed to building a diverse and inclusive workplace and applicants from communities that are traditionally underrepresented in tech are especially encouraged to apply.

Our commitment to inclusion, belonging, and equity for all is why we’re ranked #4 Fortune’s Best Places to Work, #12 on Fortune’s Best Workplaces for Diversity and #24 on Fortune’s Best Workplaces for Women.

Responsibilities

  • Develop best practices and internal education to empower Designers and Researchers to work on machine learning enabled products

  • Help develop principles and processes for designing and researching for ML enabled experiences

  • Support existing design and research work for ML enabled experiences in a lead consultative role to help shape research and design process and contribute toward alignment of UX and ML teams

  • Help create greater visibility for UX by contributing to wider ML education programs

  • Identify opportunities for ML enabled experiences through primary and secondary research in partnership with design/research teams

  • Raise awareness and advocate for ethical design practices to ensure that our products avoid harm to people and help to create a net positive impact on people and society.

  • Support creation and implementation of Ethical Design Framework for ML

Skills required

  • Experience planning and executing forward-thinking research plans

  • Strong analysis and synthesis skills

  • Ability to translate research insights into opportunities for product, product strategy and design strategy

  • Ability to influence multi-disciplinary teams including design, research, product management and engineering

  • Ability to present to, and influence senior stakeholders

  • Ability to work in an ambiguous problem space with some direction

  • Deep familiarity with User Experience and Design methods and processes

  • Experience teaching designers, researchers, product managers

  • Strong storytelling abilities through diverse and creative research outputs

  • Inclusive behaviors and an interest in or experience with inclusive and ethical design principles

  • Ability to travel for research, meetings and off-sites

  • Interest in enterprise software, the culture and future of work

  • Ability and interest in mentoring other researchers and designers

Desired

  • Interest or experience with co-authoring thought leadership and public speaking

  • Interest in or familiarity with quantitative methods

Requirements

  • Minimum 2 years working in applied research setting

  • Minimum 5 years working in User Experience/Design Research

  • Minimum 2 years working on ML enabled products

What you can expect

  • A deeply collaborative working environment

  • The opportunity to impact future work areas

  • Leadership who will support you and develop your career growth, and onsite learning opportunities like communication trainings and skills workshops

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