Senior Researcher (Remote / USA-based)

Craft

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What we're looking for—

We are seeking a proactive, creative problem solver that thrives in a highly collaborative environment.

We partner with intrepid organizations and best-in-class creative talent to create bespoke solutions that help businesses grow.

From consumer products to large-scale platforms, Craft creates digital products and services people love using. We specialize in every facet of user experience design, including:

  • UX Product Strategy

Responsibilities

  • Utilize user-centric research methods including experience analysis, contextual inquiry, user interviews and task-based testing while working with a team of Designers to help translate complex business requirements into thoughtful, elegant, human-centered, digital product designs.
  • Balance a hands-on approach to project work with oversight of junior staff.
  • Lead Craft Researchers and mentor Craft Designers to help foster skill development and career growth by collaboration involving user-centric research best practices.
  • Develop strong relationships between the Craft team and its clients.
  • Work collaboratively with internal and external design and engineering teams.
  • Manage and contribute to multiple client engagements at one time.
  • Identify and support new business opportunities and efforts.
  • Employ and articulate user-centered research methods and philosophy to establish, maintain and grow Craft client relationships.
  • Be a thought leader in the digital Research & Design communities.
  • Participate in recruiting and interviewing of candidates.
  • Help define the Craft culture within and outside of the studio walls.

Qualifications

  • 5+ years of professional experience in user experience research and analysis required.
  • 3+ years of experience in a client-facing role required.
  • Proactive, creative problem solver that thrives in a highly collaborative, fast-paced environment.
  • A degree in computer science, human computer interaction, cognitive science, experimental psychology, anthropology, information science or related field.
  • Understanding and implementation of best and latest research methodologies utilizing a mix of qualitative and quantitative analysis.

Benefits

  • Health insurance with 100% premium covered
  • Unlimited time off
  • 401(k) plan with employer match
  • Yearly/spot performance bonus
  • Client/employee referral bonus
  • Home office equipment allowance

About Us

We believe good design is essential to build high-growth, transformative brands.

We create digital products that grow businesses with beautiful, human-centered design, UX and product strategy.

madebycraft.co

How to Apply

👉 hello@madebycraft.co

Does this role sound like a good fit?

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  • Share along links that best showcase the relevant things you’ve built and done.

We look forward to your message. ✌️

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