Senior User Researcher

IBM Cloud and Cognitive Software

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The Position

The IBM Cloud and Cognitive Software Organization is seeking seeking an experienced Senior User Researcher to join our Cloud & Cognitive Software UX research organization! We are a team of dedicated user research professionals working with product teams and across our hybrid cloud portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations.

As an experienced Senior User Researcher, you have proven skills uncovering often unarticulated user needs and connecting those to business goals. You know how to define, prioritize and executing a program of research using a range of qualitative and quantitative methodologies, and communicate actionable insights to stakeholders. Your insights will inform products used by customers across the world to build, deploy, and manage cloud services.

Will help drive best practices for research methods, leading by example, mentoring junior user researchers, and contribute to the creation of repeatable processes that enable a user research organization to grow and scale.

You are passionate about identifying and connecting with our target users and becoming their advocate to influence our product design to provide innovative solutions that best meet their needs.

You collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You’re comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing, and know how to translate findings tailored for your audience, including senior and executive leaders.

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Required Technical and Professional Expertise

• 7+ years experience conducting user research throughout the entire product development lifecycle

• Demonstrated success relating generative and evaluative research insights to core business goals

• Experience triangulating customer insights from a combination of qualitative, quantitative user research studies and behavioral analytics

Preferred Technical and Professional Expertise

• Master’s degree or doctorate in a related discipline – in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline

• Experience with cloud computing and/or open-source technology

• Experiencing working with enterprise software (agile/continuous delivery desired)

• Experience managing projects involving cross-functional teams

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About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
·World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
·Well-being programs to support mental and physical health.
·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
·Select educational reimbursement opportunities.
·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
·Giving and volunteer programs to benefit charitable organizations and local communities.
·Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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