You will serve as the UX Researcher on a cross-functional team on an exciting project with the Center for Medicaid and CHIP Services (CMCS), which is a division of the Centers for Medicare and Medicaid Services (CMS).
The role of the UX Researcher will be to understand the business needs of people in the many divisions of CMCS and to determine how our project could support their goals. You will also be helping to design onboarding and training protocols to increase people’s data analytics maturity, increase adoption of the solution platform, grow data evangelists, produce communication materials, and other means of engaging users.
The UX Researcher will need to understand the totality of a person’s experience with a system and you will be heavily involved throughout the early stages of this project. You will help define and understand the needs of all the actors in a system with generative research, which will ultimately set the stage for additional phases of this project.
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