Senior UX Researcher

LogMeIn

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Are you passionate about understanding user needs and translating that knowledge into a working product? We re looking for an experienced user researcher to help shape and execute a strong vision for LogMeIn as part of our UX organization.

The UX Researcher will be responsible for understanding and advocating for current and future users while keeping business needs in mind. You will conduct exploratory, generative, and evaluative research in order to understand what current and future users want and need, and how we can create products that our users will love. You'll work closely with a team of highly talented product managers, designers, and engineers who appreciate user experience and want to build the best products in the market.

RESPONSIBILITIES

  • Build relationships with end users that reveal deep insights about how they work and live

  • Be bold about going off-script to uncover new themes/areas of interest that are relevant to the product vision and strategy

  • Engage various LogMeIn stakeholders and apply structure to organize their questions into a comprehensive research roadmap and set of test plans

  • Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)

  • Manage recruitment of study participants (including screener creation, oversight of third party recruiters, and working directly with customers)

  • Conduct and moderate (primarily remote) a variety of methods and activities

  • Identify an appropriate communication and reporting format for all data and insights

  • Translate research insights into key UX deliverables such as personas, journey maps or day-in-the-life-of maps, as well as developing your own creative reporting techniques.

  • Analyze and summarize a large amount of data and present key insights to others in a clear, brief, and persuasive way

  • Work collaboratively with product teams to translate user needs into product features and improvements

  • Managing a repository of research insights

  • Ability to scrutinize and elevate existing UX research practices

  • Able to effectively make use of photo, video, and other media formats to create visually impactful research materials

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