Service Designer, Experience Insights & Design

Seattle Children's Hospital

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The Service Designer will provide consultative patient experience service design while contributing to a cross-disciplinary experience research and insights team. The designer will share best practices and guidelines that support improved customer experience for the organization. They will be instrumental in researching and validating solutions against customer, staff and/or faculty needs. They will work directly with leaders, researchers and data scientists to assist with all dimensions of service design – research, testing, storytelling, etc. They will provide technical knowledge in designing and scoping multiple deliverable solutions across a number of services, processes and customer touchpoints. The designer will employ agile methodologies in an environment that fosters experimentation while staying in alignment with business and strategic goals.

Required Education/Experience:
- Bachelor’s Degree in Design, Engineering, Marketing, and/or Business or related field
- Previous experience in developing and implementing an experience strategy and/or service design/CX consulting with experience leading projects and shaping client thinking
- Previous experience working with senior leaders to understand people, process & tools to redesign and optimize customer experience
- Experience maintaining a user-centered approach while respecting business needs
- At least five (5) years experience as a Service or CX Designer
- Industry expertise with proven results from leading successful design strategies
- Experience leading design from research through implementation including project management
- Proficiency in Adobe Creative Suite and/or Sketch or some equivalent
- Experience with user research methodologies including experience/journey mapping tools and service blueprints
- Experience with data visualization

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