Sr UX Researcher

CrowdStrike

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Sr UX Researcher

Engineering |  Remote, United States

About CrowdStrike

CrowdStrike is the leader in cloud-delivered next-generation endpoint protection, threat intelligence, and pre- and post-incident response services.  With the ability to collect and process over 100 billion events a day, CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.  We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies. Our growth and innovation are driven by incredible employees who deliver unmatched customer success.

We have received a number of exciting awards including:

  • October 2018: 100 Best Medium Workplaces Second Year in a Row by Fortune magazine.
  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capital and CapitalG (Google), achieving a valuation of more than $3 billion.
  • April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.

About the Role

Our team is looking to hire a User Experience Researcher who’ll be responsible for defining & conducting tactical and strategic research designed to understand the needs, expectations, and behaviors of the people charged with keeping their company safe.

You’ll be joining a cross-functional, global UX team composed of designers, researchers, writers & UI engineers collaborating closely to deliver the best possible experience for our customers.

What you’ll do

  • Define and conduct qualitative and quantitative user experience research across multiple projects
  • Deliver insights to help inform and execute on major initiatives by conducting generative and evaluative research
  • Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps persona, and other formats as appropriate
  • Collaborate with a multidisciplinary team to advocate for user-centered experiences
  • Help educate and advocate for the best research practices on behalf of a relatively new UX research team across the company

What You'll Need

  • Experience conducting multiple, formative and evaluative research methodologies (such as remote studies, contextual inquiry, iterative prototype testing, and surveys) with a deep understanding of strengths and weaknesses of each approach.
  • Comfort running multiple projects, including logistics of scoping and recruiting
  • A combination of integrity and flexibility to balance research speed and rigor
  • Experience effectively collaborating with multidisciplinary teams of designers, product managers, engineers, analysts, and other partners
  • Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users

Bonus points

  • Experience working with Agile Design, Lean UX and/or Service Design methodologies
  • Understanding of visual communication principles such as typography, color and form
  • Advanced understanding of quantitative methods, such as statistical analysis and A/B testing
  • Knowledge of and experience in cybersecurity or productivity apps

Benefits of Working at CrowdStrike:

  • Market leader in compensation + stock options
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan (US only)
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industry’s best and brightest from a diverse talent pool.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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