User Researcher


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About The Role

We’re looking for an empathetic, proactive and experienced Senior User Researcher to lead on planning and conducting research activities to understand user needs, motivations and behaviour, as well as organisational goals, processes and policies.Your research will be key to supporting the wider team to develop simple and intuitive services/products, based on a deep, shared understanding of user and organisation needs. Your research will also inform strategy and policy decisions.You’ll also be involved in planning our approach to new business opportunities, coaching and mentoring colleagues and clients

About You

  • User research in government data context
  • Design of research processes
  • Conducting interviews, workshops, surveys
  • Analysing, interpreting and communicating research outcomes
  • Developing a deep understanding of customers and users
  • Working with design and development teams

About Us

About Swirrl (Becoming TPXimpact)

With a commitment to help government clients publish trusted high quality open data on the web, we're taking on some big challenges. We believe that making the best possible use of the web is the way to turn useful data into valuable insights, and want talented people with the skills and ideas that can help us develop that vision and deliver it.

While we're considered by many to be experts in our field, we know we don't have all the answers. So we're looking for intelligent, thoughtful, effective people who are keen to learn from us and our customers and to bring their own ideas and experience to improve the way we work, how our products and services work, and ultimately how government data works to help society. We have an informal open collaborative company culture, where everyone contributes. We love what we do.

Swirrl has recently become part of the TPXimpact group, where our expertise on government data is working alongside TPXimpact's broad range of digital specialists to have an even greater positive impact.

Read more about working at Swirrl in this blog post (

Some Benefits Include:

  • Competitive salary
  • 38 days holiday (including 8 public holidays)
  • Workplace pension scheme
  • 37.5 hours per week
  • Remote working: home based, with option to use one of TPXimpact's hub offices at 9 locations across the UK
Why work at TPXimpact
  • The opportunity to achieve impact in the public sector through your work
  • Flexible working to help you function at your best
  • We’re collaborative, and will readily give our time to help your development and invest in your training
  • Everyone has a voice - inclusivity and respect are key to our culture
  • A focus on wellbeing with access to a range of wellness activities and an annual Fitness challenges
  • An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

About TPXimpact

What is TPXimpact? We're TPXimpact. We deliver transformation that matters to organisations, to public services and to society. Our multidisciplinary teams work across technology, design, and digital experiences. We're united by the belief that it's possible to deliver more – that by harnessing digital technologies, modern ways of working and a fresh mindset we can create better outcomes for people and the planet.
This is what impact means to us.
Impactful, sustainable, digital transformation
We have the scale and capabilities to truly deliver impactful, sustainable, digital transformation that enriches how individuals and society experience the world. Our clients will work with the most skilled and experienced digital and technology specialists across the UK who will share their knowledge to ensure you have the potential to continue developing our work once we're gone.
We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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