User Researcher


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Do you believe everyone should have affordable access to knowledge and higher education? Join the ITHAKA team and help make that vision a reality.

The Role

ITHAKA is looking for a User Researcher to inform, develop, and execute a variety of research activities including overarching user knowledge and feature driven inquiry. The User Researcher participates in the entire product lifecycle, working collaboratively with stakeholders and team members to generate research findings that bring new functions, features, and products to life.

As part of the User Insights team, you will partner with researchers and analysts to enhance organizational knowledge of the existing and future JSTOR user base. This team provides information that leads to deeply engaging and delightful products. This role works extensively with Product Managers, UX Architects, and Developers within Discovery teams to test and validate new and existing product concepts. The User Researcher guides teams to define research goals, choose appropriate methodologies, plan, execute, and evaluate research studies.

Specific Objectives and Responsibilities

  • Create tests to validate various product hypothesis, utilizing a broad range of methods (including in-depth interview, survey, prototype testing, usability, observational, A/B, card sort, click test, etc.);
  • Work with Product, UX, and the Insights team to prioritize research opportunities in a fast-paced changing environment;
  • Support research skill development of Discovery team members;
  • Work across several Agile teams as an integrated member of the team;
  • Collaborate with Data Analysts on multimethod research projects;
  • Being alert to ongoing developments in the UX research field regarding new and improved testing methodologies;
  • Help run and maintain an in-house usability lab;
  • Partner with the User Research Recruiter to identify, target, and utilize appropriate study participants;
  • Maintain and update research resources and tools for team use.

Skills, Experience, and Characteristics

  • 5 plus years of experience in user-centered research and evaluation.
  • Experience with a varied set of research methods including user interview, survey, prototype testing, A/B, and ethnography.
  • Familiarity with common online research and survey tools such as: Optimal Workshop, Qualtrics, and Ethnio.
  • Master’s or Ph.D. Degree in Social Sciences, HCI, or related field
  • Ability to drive all aspects of research from planning to execution and communicate insights.
  • Excellent problem-solving skills with an ability to analyze situations, identify existing or potential problems and recommend solutions.
  • Outstanding analytical and strategic thinking skills.
  • Ability to multitask and manage several projects simultaneously.
  • Experience in an Agile environment desirable.

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

How to apply:

Interested candidates should submit their resume, a detailed cover letter, and salary requirements.

ITHAKA is an equal opportunity/affirmative action employer.

Our Organization

As a not-for-profit organization, we care deeply about our mission. We work with leaders in the global higher education community to advance and preserve knowledge and to improve teaching and learning through the use of digital technologies. We also help colleges and universities develop strategies that will broaden access to higher education while reducing the cost and improving student outcomes. We are passionate about the value of education and are driven to help our universities, colleges, and high schools become better, more affordable, and more effective, and to reach beyond these traditional walls to support learners everywhere.

In two decades, we have launched some of the most transformative and widely used services in higher education: JSTOR, Portico, and Ithaka S+R. In addition, ITHAKA recently entered into a strategic alliance with Artstor and furthers a number of Artstor’s initiatives. Our 300+ employees work closely with our user communities, day in and day out, to build and continuously improve upon these services, and to identify new opportunities to expand access to knowledge and learning. As a successful, growing organization in a demanding and dynamic environment, we challenge ourselves to retain an entrepreneurial spirit that pursues and embraces change.

ITHAKA is headquartered in New York, New York with additional offices in Ann Arbor, Michigan and Princeton, New Jersey and provides legal oversight and services for, Artstor, also located in New York, New York. We also manage a subsidiary, Ithaka International, LLC. to expand our impact globally.

Mission and Funding

We are proud to be a not-for-profit organization, but our status is a reflection of our mission, not our funding model. Our work across these services is highly valued in the global higher education community, and we cover our costs by collecting fees in exchange for the access, preservation, and research and consulting services we provide. That exerts a real discipline on our operations in that we must continually adapt to the needs of our audiences to be worthy of their support. Thousands of higher education and related institutions around the world are ITHAKA’s primary financial supporters; their JSTOR participation fees provide 88% of ITHAKA’s revenue. Our 99% renewal rate for JSTOR generates stable recurring income, alleviating the dependency on fundraising that many not-for-profits experience. Because the organizations share our commitment to our mission, we have the financial resources necessary to maintain a great work environment that encourages innovation and excellence.


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