The UX Researcher provides ongoing insights, provocations and thought leadership on the end-to-end customer journey and the back-office processes and workflows.
- Design, manage and lead user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
- Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
- Translate insights into actionable recommendations across digital and physical products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
- Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
- Create communication tools, such as journey maps, service blueprints utilizing the appropriate tool for the task.
- Bring concepts to life using sketches, illustrations, frameworks, wireframes, storyboards and prototypes.
- Support other team members across Valley in the creation and launch of tests through the partner research platform and research panel.
- Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
- For all internal research requests, assist the team in tracking the pipeline of requests and updating the team and our partners across the company on decided priorities.
- Contribute to a set of shared artifacts such as persona’s, success metrics, and processes, which support the wider team.
- Assist in the ongoing recruitment and enrollment of participants in the Valley User Research Community.
KNOWLEDGE, SKILLS, AND ABILITIES
- Tactical experience in user research and human-centered design.
- Experience designing and conducting qualitative and/or quantitative research.
- Proven ability to build consensus and work effectively within multi-disciplinary and cross-departmental teams.
- Strong written, visual, and verbal communication skills and ability to present ideas confidently.
- Interest and passion for people and cultures.
EDUCATION AND EXPERIENCE
Required: B.S. or B.A degree in HCI, Anthropology, Psychology or a related field with 6 years of experience in a design research or UX research role or a Masters’ Degree and 4 years of experience in a design research or UX research role
Preferred: Experience with prototyping and using tools such as InVision