How a Government Organisation Evolved to Embrace Ethnographic Methods for Service (and Team) Resilience: The Case of the Canadian Digital Service
Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever changing...
Redesigning the Social Safety Net
The past two years have laid bare that we inhabit a world with enormous and increasing inequality. We’ve also seen a decreasing level of faith in public programs...