Public, social and community organizations are, in many locales, driving systems change toward social and...
Tag: socio-technical systems
Ethnographic Perspectives on AI Chatbots in Customer Support
This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
The Ethnography of a ‘Decentralized Autonomous Organization’ (DAO): De-mystifying Algorithmic Systems
This paper details ethnographic methods, experiences, and insights from an ethnographer and an industry engaged complex systems engineer in how to study resilience in blockchain-based DAOs as a novel field site. Amidst digitization of numerous elements of government, work, and everyday life,...
The Ethnographer in the Machine: Everyday Experiences with AI-enabled Data Analysis
This paper proposes a model of researcher-AI interaction and argues that ethnographers can smartly leverage AI in...
How to Work Responsibly with Emerging Technologies
Existing human-centered approaches to research and design are not adequate to effectively address emerging...