The Baker’s Dozen: The Presence of the Gift in Service Encounters
This paper explores whether or not Marcel Mauss’s concept of the gift is applicable to understanding the diverse roles that ethnographers assume in corporate ...
Giving Voice to Print Production Facility Workers: Representing Actual Work Practices in the Streamlining of a Labor Intensive Production Print Job
This paper presents findings from an ethnographic study of digital production printing, with a focus on a complex, labor-intensive production print job. The goa...
Back to the Future of Work: Informing Corporate Renewal
This paper describes the results of a multi-year ethnographic study of how knowledge workers integrate new technology into their work practices. We studied mobi...
Pushing New Frontiers: Examining the Future of Paper and Electronic Documents
Rapid socio-technological change is underway in the world of work. The Xerox Future of Work team conducted ethnographic studies to explore the impa...
The Secret Life of Medical Records: A Study of Medical Records and the People Who Manage Them
A study of the practices surrounding paper medical records captured key aspects of the work necessary to support this crucial element of health care. It uncover...