This paper introduces an theoretical and interpretive tool, the Process of Argumentative Aphasia, for...
Tag: Canada
How a Government Organisation Evolved to Embrace Ethnographic Methods for Service (and Team) Resilience: The Case of the Canadian Digital Service
Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever changing needs and contexts. This case study describes a government digital team built from the ground up to embrace ethnographic methods to...