This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...

by Nadine Levin, Mathhew Glibbery, Nichole Lee, Liz Avalos, Darcy Bender, EPIC Author | Jan 9, 2024
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
by Stuart Henshall | Oct 16, 2019
Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text....
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